Privacy Policy

Last updated: 2 September 2026 Twenty Six West Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make an enquiry, communicate with us or book our wedding flower hire services.

1. Who we are

Twenty Six West Ltd is a company registered in England and Wales. Company name: Twenty Six West Ltd
Company number: 17410685
Registered office: 11 Walsingham Place, Truro, TR1 2RP
Email: info@twentysixwest.com For the purposes of UK data protection law, Twenty Six West Ltd is the data controller for the personal information described in this Privacy Policy. If you have any questions about this policy or how we use your personal information, please contact us at info@twentysixwest.com.

2. Information we collect

When you make an enquiry or communicate with Twenty Six West, we may collect personal information including: your name; email address; telephone number; wedding or event date; venue name; venue postcode; the flower collection and package you are interested in; your preferred set-up timing; your preferred collection timing; information you provide in the notes or message section of an enquiry; correspondence between you and Twenty Six West; information relating to your booking if your enquiry becomes a confirmed booking; and information necessary to arrange delivery and collection of our hire items. If you proceed with a booking, we may also hold information relating to quotations, invoices, payments and the administration of your booking. When you visit our website, certain technical information may also be collected through cookies and similar technologies. More information about this is provided below. Please do not include sensitive personal information in the notes section of an enquiry unless it is genuinely necessary.

3. How we collect your information

We generally receive your personal information directly from you when you: submit an enquiry through our website; contact us by email or telephone; communicate with us about your wedding or event; request a quotation; proceed with a booking; or otherwise provide information to us in connection with our services. We may also receive limited technical information automatically when you use our website, depending on your cookie preferences.

4. How we use your information

We may use your personal information to: receive, review and respond to wedding flower hire enquiries; check availability for your requested wedding date, collection and package; provide quotations and information about our services; communicate with you about your enquiry; administer your booking if you choose to proceed; arrange delivery and collection; provide customer service; maintain appropriate booking and business records; issue and maintain invoices and payment records; meet accounting and tax requirements; protect our website, systems and business; establish, exercise or defend legal rights; and comply with our legal and regulatory obligations. We do not currently use the contact details supplied through our enquiry form to send marketing or promotional emails. If we introduce email marketing in the future, we will update this Privacy Policy and obtain any consent required before using your details for that purpose.

5. Our lawful bases for using your information

UK data protection law requires us to have a lawful basis for processing personal information. When you contact us about potentially hiring our products and services, we generally process your information because it is necessary to take steps at your request before entering into a contract. If your enquiry becomes a confirmed booking, we may process your information because it is necessary to perform our contract with you. We may also process certain information where necessary to comply with legal obligations, including accounting and tax requirements. In some circumstances, we may rely on our legitimate interests to operate, administer and protect Twenty Six West, provided that those interests are not overridden by your rights and interests. Where processing requires your consent, such as certain non-essential advertising or tracking technologies, we will seek that consent where required.

6. Our enquiry and availability system

Our website uses an online enquiry and availability system to allow you to view flower hire packages, check availability and submit an enquiry. When you submit an enquiry, information including your contact details, wedding information, venue information, selected package and logistical requirements may be processed and stored through this system so that Twenty Six West can review and respond to your enquiry. Submitting an enquiry does not create or guarantee a confirmed booking. You may receive an automated email acknowledging that your enquiry has been received. This acknowledgement does not constitute confirmation of your booking. Your booking will only be confirmed separately by Twenty Six West in accordance with our booking process and applicable hire terms.

7. Emails and communications

We use third-party technology providers to operate our business email and transactional email services. When you submit an enquiry, we may use these services to: send you an acknowledgement of your enquiry; notify Twenty Six West that a new enquiry has been received; and communicate with you regarding your enquiry or subsequent booking. Information necessary to send and deliver these communications may therefore be processed by our email and technology providers.

8. Who we may share your information with

We use trusted third-party service providers to help us operate Twenty Six West. Depending on how you interact with us, these may include providers of: website hosting and website services; enquiry, availability and booking technology; email and business communication services; cloud hosting and data storage; accounting and bookkeeping services; IT and technical services; payment or banking services where applicable; and professional advisers where reasonably necessary. These providers may process personal information where necessary to provide their services to us. Our current technology may include services provided by Squarespace, Lovable and Google Workspace. We do not sell your personal information. We may also disclose information where required by law, regulation or a competent authority, or where reasonably necessary to establish, exercise or defend legal rights.

9. International data transfers

Some of the technology and service providers we use may process or store information outside the United Kingdom. Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is handled in accordance with applicable UK data protection law and that appropriate safeguards are used where required.

10. How long we keep your information

We only keep personal information for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, accounting and regulatory requirements. As a general approach: Unconfirmed enquiries: We generally retain information relating to enquiries that do not become confirmed bookings for up to 12 months after our last meaningful communication with you, unless there is a legitimate reason to retain it for longer. Confirmed bookings: Information relating to confirmed bookings may be retained for longer where necessary to administer the booking and maintain appropriate business records. Financial and accounting records: Certain invoices, payment information and business records may need to be retained for the periods required by applicable tax, accounting or legal requirements. Correspondence: Relevant correspondence may be retained for as long as reasonably necessary to deal with the enquiry or booking and protect our legitimate business interests. When personal information is no longer reasonably required, we will delete it or otherwise dispose of it appropriately.

11. Keeping your information secure

We take reasonable organisational and technical measures to protect personal information against accidental or unlawful loss, misuse, unauthorised access, alteration or disclosure. We limit access to personal information to people and service providers who reasonably need access for the operation of Twenty Six West and the provision of our services. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. Cookies and similar technologies

Our website uses cookies and may use similar technologies. Cookies are small files placed on your device that can help websites operate correctly, remember preferences and provide information about how a website is being used. Some cookies are necessary for our website to function properly. These are generally known as essential or strictly necessary cookies. We may also use optional cookies or similar technologies for purposes such as website analytics, performance, advertising and understanding how visitors interact with our website. Where consent is required, non-essential cookies and similar technologies will only be used after you have made your choice through our cookie controls. You can use the Cookie Preferences control on our website to manage your choices. You may accept optional cookies, decline them or change your preferences using the controls provided on our website. The ICO explains that website visitors need clear information about cookies and, where cookies aren't strictly necessary, an appropriate consent mechanism.

13. Advertising and social media

Twenty Six West may use online advertising and social media platforms, including Meta's Facebook and Instagram services, to advertise our business. We may in the future use technologies such as the Meta Pixel on our website. If enabled, these technologies can help us understand how people interact with our website after seeing or clicking an advertisement, measure the effectiveness of our advertising and help us show relevant advertising to audiences on social media platforms. Advertising technologies may process information such as: pages visited; interactions with our website; information about the device or browser being used; information associated with an advertising interaction; and whether certain website actions have taken place. We will not intentionally send the personal information you enter into our wedding enquiry form to advertising platforms unless we have an appropriate lawful basis and have provided appropriate information about that processing. At the date of this Privacy Policy, Meta Pixel is not currently active on our website. If we activate Meta Pixel or another advertising technology, we will update our privacy information as necessary and operate the technology subject to applicable consent requirements. Where consent is required, advertising and tracking technologies will not be activated for a visitor until the appropriate consent has been provided through our cookie controls. You can subsequently change your choices through the Cookie Preferences control on our website. The ICO's current guidance states that storage/access technologies used for online advertising require consent, including associated tracking and advertising measurement.

14. Website analytics

We may use website analytics to understand general information about how our website is being used and to help us improve it. At the date of this Privacy Policy, we have not connected a separate Google Analytics account to our Squarespace website. If we introduce additional analytics services in the future, we will update our privacy information where necessary and ensure that applicable cookie and consent requirements are followed.

15. Your data protection rights

Depending on the circumstances, UK data protection law gives you a number of rights in relation to your personal information. These may include the right to: request access to personal information we hold about you; request correction of inaccurate or incomplete personal information; request deletion of your personal information in certain circumstances; request restriction of our processing in certain circumstances; object to certain processing of your personal information; request transfer of certain personal information where applicable; and withdraw consent where we rely on consent to process your information. Not every right applies in every circumstance. If you would like to exercise one of your rights or ask a question about your personal information, please contact: info@twentysixwest.com We may need to verify your identity before responding to certain requests.

16. Complaints

If you have concerns about how Twenty Six West uses your personal information, please contact us first at: info@twentysixwest.com We will try to resolve your concern. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator. Information about making a complaint is available from the Information Commissioner's Office.

17. Third-party websites

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices of third-party websites. If you follow a link to another website, you should review that organisation's privacy information to understand how it processes your personal information.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or the way we process personal information. Where appropriate, we will update this page before introducing a materially new use of personal information. The latest version will always be published on our website and the Last updated date at the top of this policy will be amended.